Google Drive Upload Failure 38 – How to Fix Error

Have you faced an upload error in Google Drive? Then check this tutorial to see how to fix the upload error.

Google Drive is the best cloud storage platform where we can get 15GB of free storage. But still, sometimes it is common to see errors due to being unable to upload the files on the platform.

Facing that situation is highly frustrating especially when you have hundreds of files in a queue but all are showing errors.

As a Microsoft application user, when I tried to solve this error, initially unable to fix it as early but after several checks I came to know there are multiple ways you can avoid this error.

How to Fix Google Drive Upload Failure 38 Error

Here are a few methods you can try and hopefully they will work for you. Make sure you have an updated app installed on your system or mobile.

1. Check your Internet Connection

The first and foremost step is to check the internet connection. You have to maintain a stable internet connection.

There is a complete chance that your Wi-Fi connection is unstable or anything related to it that might have stopped the Google Drive upload in between.

Many users can figure out the error by themselves, and hence it is important to take a closer look. For this, you can do the following.

  • Disconnect and then reconnect to your Wi-Fi network.
  • Restart your router and then connect to your internet connection,
  • Make sure your system isn’t blocking the Wi-Fi connection or interfering with the network in any manner.

Once you have restored the above errors, check your Wi-Fi speed, and then try again uploading or resuming the files in the queue.

2. Try Private or Incognito Browsing

No matter what browser you are currently using to access Google Drive, you will easily find the private browsing option with it. Here we will be talking about the most popular Google Chrome. Since this is the other usual method to fix the error.

Additionally, you can simply try adding files again to your Google Drive using the Incognito Mode.

  • Open the Google Chrome Tab on your system.
  • Now, click on the three vertical dots in the top-right corner.
  • Select New Incognito Window
  • Open Google Drive’s official website and log in to your account.
  • Now start Uploading all your files and check if the error persists.

Read Google Drive Files Not Showing Up

3. Check Storage Space on your Google Drive

You might be getting the Google Drive Upload Failure 38 error because you have used all the 15GB of space you got for free.

Now you have to free up some space in the Drive. The storage space covers Google Drive and everything you save on other apps such as Docs, Photos, Slides, Sheets, Gmail, etc.

All of the data together makes the storage space. Here is how you can check the storage space.

  • Open Google Drive on your system.
  • Scroll down, and you will see the amount of storage you have used from the 15GB provided.
google drive not uploading from phone

Now, you can either tap on Buy Storage to get more space, or else you can delete the unnecessary large files and free some more space. Once done, try uploading new files again.

Read How to Upload Voice Memos to Google Drive

4. Clear Cache and Cookies

This is also an important step to find the fixes for upload errors. This process involves deleting or clearing the cache and cookies on the site that might be interfering with the website. Follow the steps below.

  • Open Google Chrome and click on three vertical dots.
  • Now, click More Tools and select Clear Browsing Data.
  • Check the box beside Cookies and other side data and Cache images and files.
Google Drive Upload Failure 38
google drive upload failed 38
  • Now, click on Clear Data.

Once you have done the process, you close all the tabs on the screen and start the upload process again.

Read How to Backup iPhone Photos to Google Drive

5. Split your Upload into Group

Even though it might be easier to upload hundreds of images and videos at one time on Google Drive, it is not advisable to do, because it will take more time.

To avoid the Google Drive upload 38 error, you have to upload the files in smaller parts. For example, you can select around 50 files at one time and then repeat the same process instead of trying 100 in one time.

It will take less time and ensure that all your files are uploaded in the right manner. Although there are also times when you might mistakenly upload duplicate files, this process is a great way to avoid duplication.


Here we are, with everything you need to know about the Google Drive Upload Failure 38 error and how you can fix it. Since you cannot avoid the error you can try multiple methods to upload the file safely in Drive.

Other than what we have mentioned above, you can choose to simply disable your firewall or antivirus which could be the reason for the error you are facing with any application. Hence if nothing works out for you, simply try this.

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