Google Drive Keeps Going Offline - How to Fix

Have you faced your Drive going offline frequently? Not only you, but everyone crossed the situation. So we did all the research we could to figure out why it was happening and how to solve it. There could be plenty of reasons for it, depending upon the individual. For you to use them independently, we have compiled all of them into this tutorial.

The Google Drive offline error has been reported by many users several times. Not only was it happening with the official phone app, but other linked apps, like Google Photos, were also having issues.

Anything could be the cause, including bugs, internet problems, or anything else we will talk about in a moment. Everything you need to know about potential fixes for the Google Drive keeps going offline error is provided here.

Table of Contents

Google Drive Keeps Going Offline- Solutions and Fixes

With all the issues going on Drive, it’s time to check the root cause for the issue and fix the error as early as possible.

1. Check your Internet Connection

The first thing you should do is make sure your internet connection is operating as efficiently as possible on your computer or smartphone. Frequently, when you are just refreshing the page, your internet connection is not established. Here are some actions that you can take.

To be sure, turn off your WiFi and use your mobile data.
Verify that your router is turned on and operational.
Shut down the tab and try again.

2. Restart Google Drive App/Software

There may be numerous bugs preventing the software from operating smoothly, whether you are using the Google Drive app or the software installed on your computer. You must therefore close the app or the tabs on your device. Next, attempt to reopen your files on it.

Whether using the app on your laptop or phone, you can also try logging in again.

Open Google Drive.
Tap on the Profile icon in the top-right corner
Click on Manage Accounts on this Device
Now, select the account you want to log out and tap on Remove from this Device.

Now, your device will be removed. Go to the same steps and section and click on Add another account. Login again and see the changes.

Read Google Drive Files Not Showing Up

3. Clear the Cache for Google Drive

A lot of users may not know about this particular thing especially if you are not technically sound. But no worries we got it covered for you.

You can get rid of all the bugs and errors by simply clearing off the cache from your smartphone or your browsers. Here is how you can do it.

Open Google Chrome Browser
Tap on the three horizontal dots and go to Clear Browsing Data
Check the box beside Cookies and other Site Data and Cached Images & Data
Once done, click on Clear Data.

All the cached images and any cookies that might be taking up too much space are now deleted from your browser. Try using Google Drive.

4. End the Googledrivesync.exe Process

If you are using Google Drive from your system, you might need to forcefully quit the app from running in the background. For this, you might have to visit the task manager and terminate or end the task.

Make a right-click on the Windows Task Bar.
Tap on Task Manager and open it.
Open the Processes section.
Scroll down and search for Googledrivesync.exe
Select the option and click on End Task at the bottom.

Now, try reponing Google Drive and check out if this solution works. You might be able to work on the software now smoothly.

5. Turn off your Antivirus

Windows Firewall or another antivirus program may be activated on your system.

You may need to disable this software for a while and then try again to see if it works because there are instances when it interferes with other apps and stops working, resulting in errors like Google Drive going offline.

From the Start Menu, launch Windows Firewall.
Navigate to the option and choose Disable Windows Defender.

Now, it is better to restart the system before you can try to use Google Drive again.

6. Reach out to Customer Support

In any case, not many people tend to get in touch with customer service regarding such errors. The thinking that these large corporations don’t reply is not true. You can also give Google customer service’s response a try, it’s one of the best we’ve seen.

This is your last option if none of these work for you. Check out the community forum directly or simply email or post about your problem on the official website to customer support.

Conclusion

These are all the fixes to check why Google Drive is frequently going offline. Try from all ends and check whether the issue is resolved or not. At a maximum point, this troubleshooting will be a helping hand so the error will be fixed.