How to Open Unsupported Files on Google Drive

Have you faced or seen unsupported files in Drive? Then follow this tutorial to see the fixes to open unsupported files on Google Drive.

Google Drive has become a necessary tool for storing, sharing, and collaborating on various file types. While it supports an array of formats, there may be some time when you can see unsupported file types. The unsupported files are the common error you can see in Google Drive. When you try to open an important file, but it is not opened will be frustrating.

You can think nothing can be fixed but there are some troubleshooting methods to avoid those errors in Google Drive.

So, without any further ado, let’s get started.

How to Open Unsupported Files on Google Drive

Before getting into the solution, you have to know why this problem exists. Below are the fixes for this error in detail.

Why do these unsupported file errors occur in Google Drive?

The error message displayed when you try to open the files will not be supported by Google Drive.

Being a cloud storage device, Google Drive doesn’t restrict you from uploading or storing any files in the cloud storage. You can upload whatever the file, despite the file format or size.

Google Drive has limited sets of tools that allow you to view a wide range of formats.

If your required files are not supported by Google Drive, you will not be able to view the Google Drive application.

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What are the file types supported by Google Drive for in-app preview?

Google Drive supports a range of file types and formats for in-app preview. Below are the file types and formats you can easily open in the Google Drive application.

  • Archives – .RAR, .TAR, .GZip, Zip
  • Image Files – .JPEG, .PNG, .GIF, .BMP, .SVG, .TIFF
  • Audio Files – .MP3, .MPEG, .ogg, .WAV, .opus
  • Markups and Codes – .PHP. CSS, .C, .HTML, .CPP, .HPP, .py, .java, .JS, .H
  • Text Files – .TXT
  • Video Files – .MPEG4, .MP4, .WebM, .3GPP, .AVI, .MOV, .WMV, .MPEGPS, .FLV, .ogg
  • Microsoft Files – .XLS, .XLSX, .DOC, .DOCX, .XPS, .PPT, .PPTX
  • Adobe Files –.TIFF, .TTF, .DXF, .AI, .PSD, .PS, .SVG, .PDF
  • Apple Files – .key, .number

These are the formats that Drive supports for in-app preview. If the file you are trying to open doesn’t have the particular file format above, you can follow the solution that we have shared below.

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What is the practical solution?

The only way to open such files in Google Drive in-app preview mode is by converting them to a file format that Google Drive supports for preview purposes.

If you are unable to convert these files, you can download files to your smartphone or local storage and open these files with the help of related software.

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Other Solutions to Open Unsupported Files on Google Drive

But what if the file you are trying to open matches one of the file formats mentioned in the above-shared list? In such situations, you can try the below-shared techniques.

1. Check for browser-related issues

One of the most common reasons such errors may occur in Google Drive is because of your web browser. There are a few things that you can check to identify if this problem is occurring due to a browser-related issue.

  • Outdated Browser– The reason will be due to outdated web browsers. This will occur from time to time. The best way to fix these errors is by updating the browser to the latest versions.
  • Your browser has some cache-related issues– Cache memory has some great benefits. For example, it helps you by loading your frequently visited web pages faster, stores programs that can be executed within a short period, and most importantly, stores data for temporary use, meaning it puts little to no burden on your CPU resources.

However, this cache memory sometimes causes browser-related issues that prevent pages from loading properly. In such situations, clearing your browser’s cache memory can fix the issue.

Now even though clearing cache memory is not a difficult task, we recommend you identify whether this problem is occurring due to cache memory or not.

The easiest way to check that is by opening the file in incognito mode. If it opens properly, you need to clear your cache. Otherwise, follow the next method.

Here is how you can clear your browser’s cache memory.

  • Open your web browser.
  • Tap on the three dots in the top-right corner and go to More Tools.
Unsupported file in Google Drive
  • Now, click on Clear Browsing Data.
  • In the next window, keep the Cache or Cached images and files option checked.
How to Open Unsupported Files on Google Drive
Open Unsupported Files on Google Drive
  • Click on the Clear Data button.

Doing this will clear your cache memory and most probably fix cache-related issues.

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2. Extensions

Using third-party extensions and browser add-ons may cause such problems sometimes. To identify if your browser is causing such trouble, simply disable all extensions or add-ons and then try to open that file.

Open Unsupported Files on Google Drive
Open Unsupported Files on Google Drive

If the file loads properly, you have to enable extensions one by one to see which extension is triggering the issue.

3. You have a slow internet connection

In very rare cases, you may face this issue due to a poor internet connection. An unstable internet connection difficult to load web pages properly.

As a result, you get such errors. If that is the case, we recommend you open the file with a stable and fast internet connection to avoid such issues.

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How do I convert an unsupported file to a supported one?

You can use third-party tools and software to convert files that are unsupported by Google Drive’s Doc Viewer. There are plenty of third-party Google Drive add-ons that you can use to convert your files to a supported file format.

Why does my Gmail keep saying unsupported file type?

Due to some security features, Gmail doesn’t let you attach a few file formats. This is just to protect your computer and account. However, if you are sure that the file that you are sending or receiving is safe, you can upload it to Google Drive and share the Google Drive links.

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There you have it – a detailed article on how to open unsupported files on Google Drive.

Google Drive is one of the best cloud storage platforms without a doubt, but it has some limitations. One such limitation of Google Drive is that it doesn’t support a wide range of file formats for in-app preview. However, that doesn’t mean you cannot open these files in Google Docs Viewer.

This tutorial can help you with opening unsupported files on Google Drive. However, keep in mind that if the file that you are trying to open has a file format that Google Drive doesn’t support for preview, you have to convert it. That is the only possible way to open those files.

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