Are you worried about missing attachments in Microsoft Outlook? This is the right page to check why the attachment is not showing in Microsoft Outlook Online.
It will be a headache if the important attachment sent by a team member in the organization is not showing at the desired time in Microsoft Outlook Online. There might be a number of reasons behind it.
I have researched several reasons and found the solutions eventually. Here I have shared my experience practically. Let’s get started to know more.
Reason for not Showing Attachment in Outlook Online
Sometimes we are unable to explain everything in the body of the message, so we use attachment. The attachment may be an audio, video, image, etc. The problem is sometimes it doesn’t show. The main causes for this are explained below.
- Check Internet Connection – Make sure that you have a stable internet connection. Sometimes attachments will not load properly in Outlook Online if we have a poor internet connection.
- Refresh the Page – Sometimes, a refresh of the webpage can resolve attachment issues. Press F5 or click the refresh/reload button in your browser to reload the page.
- Clearing the Browser Cache – Cached data in our browser might be causing display issues. Clear your browser’s cache and then reopen Microsoft Outlook Online, so that the issue may be fixed.
- Compatibility with Web Browsers – Microsoft Outlook Online will work properly with some specific browsers. So you can try checking with different browsers such as Chrome, Safari, or Internet Explorer.
- Browser Extensions Should Be Disabled – Browser extensions or add-ons can occasionally interfere with the functionality of web apps. Disable any extensions that may be disturbing to Outlook Online and check to see if the attachments are visible or not.
- Use Private/Incognito Mode – Use your browser in private/incognito mode. This will temporarily disable any extensions and cache, which can assist in identifying which are causing the problem.
- Check Attachment Size – If the attachment is too big, then loading will be slow so the attachment might be missed. Try sending a small attachment and check.
- Browser Update – Make sure your current browser is up-to-date. If it is out of version then it won’t match the Microsoft Outlook version.
- Disable Security Software – Certain parts may be prevented from loading in some situations by security software or firewalls. Disable such software temporarily to see if it’s causing the issue.
- Check with a Different Device – Try with a different device such as a mobile, tablet, or computer to check attachment is opening.
- Check Attachments in Desktop Client – Check from the Microsoft Outlook online desktop application to see whether the attachment is visible or not.
- Contact Support – If nothing works out, then its a time to reach out to the support team to fix the issue as soon as possible.
- Server Issues – Sometimes the problem will be at Microsoft’s end too. Check the Outlook Service Status page for any ongoing issues that may be troubling the attachments.
Fix the Issue for not Showing the Attachment in Outlook Online
Follow the below steps if the attachment is not showing in the Outlook Online desktop application.
Step-1: Open Microsoft Outlook in the desktop application to check attachment is showing or not.
Step-2: Choose the File menu on the Home page of the Outlook desktop application.
Step-3: Click Options on the Account Information page of Microsoft Outlook Online.
Step-4: Click Trust Center to proceed next in Outlook Online.
Step-5: Click Trust Center Settings… to fix the attachment issue in Outlook Online.
Step-6: Click Attachment Handling then Uncheck the checkbox Turn off Attachment Preview if it is checked. Simultaneously click Attachment and Document Previewers.. to do the next step.
Step-7: Once you click Attachment and Document Previewers make sure the Email Previewer checkbox is checked and click OK.
By doing this, the issue may be fixed in Outlook Online for attachment issues.
Turn off Microsoft Outlook Add-ins
Corrupted Outlook add-ins are another cause of Outlook not showing attachments. So, it is better to disable and check if the attachment is visible or not.
Step-1: Open Microsoft Outlook in the desktop application to check attachment is showing or not.
Step-2: Choose the File menu on the Home page of the Outlook desktop application.
Step-3: Click Options on the Account Information page of Microsoft Outlook Online.
Step-4: Click Add-ins and in the Manage field, click Go to fix the attachment issue in Outlook Online.
Step-5: Turn off Microsoft Exchange Add-in and click OK to make sure the attachment is showing or not in Outlook Online.
Step-6: Once you are done with the above step, follow this step as well. Click the Mail option and choose the option Attach original message from When replying to a message and When forwarding a message.
Close Outlook and reopen it to see if the Outlook attachments have appeared or not. If this method doesn’t work, then move on to the next one.
Disable Antivirus Temporarily
Your antivirus software may prevent Outlook from loading or from accessing imperfect attachments. However, it can rarely disrupt and block valid files. If you are certain of the attachment’s source, you can temporarily disable your antivirus program before attempting to open it again. After reading your attachments, remember to reactivate your antivirus application.
Update Microsoft Outlook Online
The next try is can update the Microsoft Outlook application to try fixing the issue. It might be due to the older version of Outlook so its the time for updating.
Step-1: Open Microsoft Outlook in the desktop application to check attachment is showing or not.
Step-2: Choose the File menu on the Home page of the Outlook desktop application.
Step-3: Click Office Account on the Account page to update the Microsoft Outlook.
Step-4: On the same page, click Update options to update Outlook and to check attachment is showing or not.
Conclusion
I trust this tutorial helps you out in checking why attachment in Outlook is missing. Try out all the techniques to make sure the problem is fixed. The Microsoft Outlook attachment missing which leads to an unwanted headache if it is an important attachment in an organization. So follow the steps carefully and fix the issue.
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I am Kirithika and a senior technical content writer expertise in using various Microsoft and Google tools like OneDrive, Outlook Online, Word Online, Microsoft Forms, Microsoft teams, Google Drive, etc. I love to share how-to tutorials, tips, and tricks on these tools. From last 5 years, I am trying to serve various clients across the United States of America. Check out more on About me page.